What are your office hours?
While most of our locations are open Monday through Friday, 7:45 a.m. to 5:00 p.m. and some are open on Saturdays, hours across each practice may vary. Please check your practice’s location page for their exact hours of operation.
Where are you located?
We have nine practices in the greater Northern Virginia area. A list of these offices can be found on our locations page.
How do I schedule an appointment?
Appointments can be scheduled online through our website or by calling your practice. Find your practice on our locations page.
Are you accepting new patients?
Yes, we are currently accepting new patients. Contact a practice near you to schedule your first appointment.
What should I bring to my first appointment?
Please bring a photo ID, your insurance card, a list of current medications, and any relevant medical records.
What services do you offer?
We provide comprehensive care, including preventive health, chronic disease management, diagnostics, and specialty referrals. A full list can be found on our services page.
Do you offer virtual/telehealth appointments?
Yes, we offer virtual appointments for certain services. Please call your practice to check whether your next visit can be conducted online.
How often should I come in for a check-up?
We recommend an annual check-up for most patients. However, the frequency may vary based on your age, health, and medical history.
Do you provide referrals to specialists?
Yes, we work closely with trusted specialists and are happy to provide referrals when necessary.
What insurance plans do you accept?
We accept most major insurance plans. For a full list, please contact us or visit our insurance page.
Do you accept Medicare/Medicaid?
Practices that accept Medicare/Medicaid may vary. Please contact your practice directly.
What is your billing policy?
Our billing policy ensures transparency. Co-pays and outstanding balances are due at the time of your visit. Detailed billing statements are provided upon request.
How do I pay my bill?
You can make payments online through our secure payment portal, by phone, or by mailing a check directly to your practice.
Do you offer payment plans or financial assistance?
Yes, we offer flexible payment plans and financial assistance programs for those who qualify. Contact your practice to learn more.
How do I cancel or reschedule an appointment?
You can cancel or reschedule by calling your practice at least 24 hours prior to your appointment.
Is there a cancellation or no-show fee?
Yes, a cancellation fee may apply if you cancel within less than 24 hours or fail to attend your appointment.
How early should I arrive before my appointment?
Please arrive at least 15 minutes early to complete any necessary paperwork.
Will I be seen if I arrive late?
Patients arriving more than 15 minutes late may be asked to reschedule, depending on appointment availability.
How do I request a prescription refill?
Prescription refills can be requested through your patient portal or by calling your practice.
How long does it take to get a refill?
Refills are typically processed within 24-48 hours. Please plan accordingly.
Can prescriptions be sent to the pharmacy electronically?
Yes, we offer electronic prescription services to ensure convenient and timely delivery to your preferred pharmacy.
How do I request a copy of my medical records?
There may be a nominal fee for processing medical record requests, depending on the size and method of delivery. Contact your practice for specific details.
Is there a fee for obtaining medical records?
You can access your patient portal by visiting your patient portal and logging in with the credentials provided during registration. If you need help, contact our support team.
How do I contact the office outside of business hours?
For non-urgent matters, please leave a voicemail or send a message via your patient portal. We will respond on the next business day.
Can I message my doctor directly?
Yes, you can securely message your healthcare provider.
What should I do in case of a medical emergency?
For medical emergencies, call 911 or visit the nearest emergency room immediately.
Patients can securely request medical records via our release-of-information partner, Datavant. Please note that state and federal laws allow for additional fees for copies of medical records that are not requested by healthcare providers for direct patient care. To reduce costs, patients should consider requesting specific information rather than a complete record.
